User Privacy Policy
Welcome to the privacy policy for GQBet. This page explains how we collect, use and protect personal information when you create an account, place bets, play casino games or otherwise use our services. We take your privacy seriously and set out below the types of data we handle, why we process it and the choices you have about your information.
Types of data we collect
We collect different categories of information to provide and improve our services. This includes personal data, technical data and transactional records.
Personal data
Personal data covers information you give us when registering or updating your account, such as your name, date of birth, email address, residential address, phone number and identity documents provided for verification. We also record account credentials and communication preferences.
Technical data
Technical data is collected automatically when you use our site or app. This includes IP address, device and browser details, operating system, language settings and information about your activity on the site such as pages visited and time spent.
Transactional data
Transactional data includes payments, deposits and withdrawals, betting and gaming history, stake and payout amounts, timestamps and related payment method details. We also retain records necessary for anti-fraud and responsible gambling checks.
How we use your information
We use personal and technical information to operate and improve our services, provide customer support, process payments, verify identity, prevent fraud and comply with legal obligations. We may also use contact details to send service messages about your account and, where you have consented, occasional marketing communications.
Data protection practices
We store personal information securely and limit access to authorised personnel and service providers who need the data to perform their roles. We use industry-standard measures to protect data in transit and at rest. We review security measures regularly to help safeguard your information.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support site functionality, measure performance and deliver personalised content. You can manage cookie settings through your browser or via any cookie controls we provide. Third-party analytics and advertising partners may set cookies on our site in accordance with their own policies.
User rights
You have rights to access the personal data we hold about you, request correction of inaccurate information, object to or restrict certain processing, and ask for deletion where applicable. You can also withdraw consent for marketing at any time.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact our support team at [email protected]. We will consider requests in line with applicable law and may retain certain information where required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We share data with third-party providers such as payment processors, identity verification services, fraud prevention partners and analytics providers where necessary to deliver our services. We require partners to protect data and use it only for the purposes we specify. We may also disclose information to comply with legal obligations or in response to lawful requests.
Privacy policy updates
We may update this policy from time to time. Any material changes will be notified on our site or by other appropriate means. Continued use of our services after changes indicates acceptance of the updated policy.